Author's details

Name: Kraig
Date registered: March 24, 2011

Latest posts

  1. Working on a plane — September 15, 2012
  2. Giving back to get ahead — June 18, 2012
  3. The Ethical Marketer’s Guide to Naked Apologies — May 28, 2012
  4. Dispatch from Citrix Synergy: registration day round up — May 9, 2012
  5. Secret key to success: Documentation — April 16, 2012

Most commented posts

  1. 7 Tips for Rolling with the punches — 4 comments
  2. An IT Manager making the case against new technology — 2 comments
  3. 21 things becoming a father reminded me about management — 2 comments
  4. The Ethical Marketer’s Guide to Naked Apologies — 2 comments

Author's posts listings

Working on a plane

Working on a plane

You travel, and you need to accomplish stuff, but well the seat is small, the workspace is cramped, your shoulders constantly shrugged. you you’re trying to work on a place. As a guy too close to 6″ tall and a XXL, working on a plane is a chore. Heck sitting on a plane can be …

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Giving back to get ahead


The best way to get better at something is to practice. To make mistakes, to learn from those mistakes. Unfortunately work isn’t always the best place to practice your management skills. If you make a mistake with an employee, the ramifications can be huge. Your team won’t trust you, won’t know how to react, or …

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The Ethical Marketer’s Guide to Naked Apologies


You made a mistake. You screwed up. It’s time to apologize, but you still want to salvage the situation. How do you do it?        

Dispatch from Citrix Synergy: registration day round up

Moscone Center - Citrix Synergy 2012

Today was hte opening day of the Citrix Synergy show, and wow what a day it was. This was the travel day, there was an opening session and it was first opportunity to see the show floor. THis is the first installment of my quickly written and poorly edited CitrixSynergy dispatches, where I will daily …

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Secret key to success: Documentation

Secret Key to a promotion: Documentation

Have you ever worked with the guy who doesn’t want to give up any control over the things they are responsible for? You know the one who won’t document, woun’t train anyone. The one who thinks if they are the only one who knows the system, they have job security. The guy that never gets them promoted, …

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7 Tips for Rolling with the punches

Rolling with the Punches

Everyday something unexpected comes up. It could be as simple as a flight delay, or as complicated as a recall of the computers you just setup. Your want to scream, you feel you need to swear. It doesn’t need to be this way

Selling is not a four letter word

Selling is not a four letter word

How a manager learns to sell Selling is often a dirty word, it brings to mind shucksters and snake oil salesmen who can over promise and have no hope of delivering. My perceived inability to sell is exactly why I got into IT in the first place. The problem is I sell something every day. …

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21 things becoming a father reminded me about management

22 things becoming a father reminded me about management

The day I became a father, it changed my life and made me realize how similar it is to managing the people I am lucky enough to work with. Below is a listing of items that I realized within the first three days of having my baby.

An IT Manager making the case against new technology

The Case against New Technology

The tools Your staff use are outdated and inefficient. Your reports don’t reflect what is actually going on. Software vendors tell you they have the answer to all your problems. This sounds great, but it can be expensive. Almost every year a major company nearly goes bankrupt because of runaway costs in implementing a software …

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Finding additional help for free

You have too much to accomplish. There aren’t enough hours in the day, your team is far beyond working at maximum capacity and you need to find that exact right product that will fulfill your latest needs. You don’t know where to start, and you certainly don’t have the time to embark on a proper …

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The Hardest Job in IT

“The hardest job in IT right now is being the Manager of End User Technology” – Kirk, my VMWare Rep This week I got to meet with two different manufactures of Virtual desktop equipment. Citrix and VMWare. During my meeting with VMWare, Kirk dropped that line, and I sat there thinking oh good thing, the …

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Vegas SuperNap an IT Managers tour

During a recent Vegas vacation. I was able to visit switch networks SuperNap. Now while they can’t officially tell you who their clients are, and I pretty much signed my life away just to get in, I won’t tell you either, but let’s just say, they have, any big companies, that needs lots of servers …

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Reviewing Tablets for Business Part 1 – Criteria and contenders

“I need a tablet to do my job” is what I am told every day in many ways. Yes tablets are revolutinizing how and where people work. They take the great things from smart phones and make it easier to read. However, as an IT Manager there is more to it then hey here you …

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Budgetting is easier if everyone asks for the same thing

So for the past three or four years I have been submitting a request for an upgrade, and every year it gets cut. This alone doesn’t bother me, because that is how budgeting goes. “I want to do this….” “Is it critical?” “No, but it is needed.  What we have works but is old and …

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Surviving the Budget Season

Generally when fall comes, so does the infamous budget season. As an IT Manager, you would think this is like Christmas time for accountants. Really I think they like to be more like scrooge, then Santa. As with everything there are a few key items you need to be aware of so you can protect …

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